Refund policy

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
There are no change-of-mind refunds.

In the case an incorrect item has been selected, that may be exchanged for the correct item.

There are no returns, exchanges, refunds on special/pre-order purchases.

Please choose your selection carefully. Please get in touch if you have questions or concerns about your specific item.

There are no returns on sale items or gift cards.

You can always contact me for any questions at annie@yourwholedog.co..nz