Pre-order Info

What is a pre-order? How do they work? What items are pre-orders? So many questions!

A lot of the items I stock are imported, and all of them can be pre-ordered. 

As a general guide, the things that are the 'big ticket' items or that have specific size and colour options are the ones I most frequently take pre-orders for.

For example: 

- Flexiness canine fitness equipment

- ScratchPad for Dogs

- Trailblazing Tails longlines and leashes

- Blue-9 Balance harnesses

- Millers Forge nail clippers (as they sell out so fast!)

Pre-orders guarantee that you will get what you want. They also guarantee the price you pay.

All pre-orders are placed and paid for through the shop. These are readily identifiable as they have "PRE-ORDER" as part of their product title.

Once these shipments arrive, all orders will be packed and shipped and tracking numbers sent out as usual.

Please note: If you order anything else at the same time, it will all be sent together when the shipments arrive. If you want your other purchases sooner, please place a separate order for those.

Pre-orders are non-refundable.

If you have any questions, please get in touch: annie@yourwholedog.co.nz and I'll be happy to help.