Auckland: your shipping is on me whilst you're in Alert Levels 4 and 3

Terms and Conditions

Initial Consultation

Payment Policy: The initial consultation will be invoiced at the time the appointment is scheduled and must be paid in advance of the scheduled date. Initial consultations are non-refundable.

Cancellation/Rescheduling Policy: Your Whole Dog Limited requires 24 hour notice to reschedule an initial consultation appointment. Cancellations made with less than 48 hour notice will not be rescheduled. Initial consultations may be rescheduled once.

Training Follow-up Sessions (pre-paid)

Payment Policy: The training sessions (either 3 or 5) will be invoiced at the time the first appointment is scheduled and must be paid in advance of the first scheduled date. Training sessions are non-refundable and must be used within the specified timeframe* (4 weeks for a 3-session, and 6 weeks for a 5-session, *unless otherwise arranged with Your Whole Dog at the time of booking).

Cancellation/Rescheduling Policy: Your Whole Dog Limited requires 48 hour notice to reschedule a training appointment. Cancellations made with less than 48 hours notice will forfeit that appointment. Training appointments may be rescheduled once.

Training Follow-Up Sessions (casual)

Payment Policy: The follow-up session will be invoiced at the time the appointment is scheduled and must be paid in advance of the scheduled date. 

Cancellation Policy: Your Whole Dog Limited requires 48 hour notice for the cancellation of a follow-up (casual) session. Cancellations made with less than 48 hour notice will not be refunded. Training follow-up (casual) appointments may be rescheduled once.